Frequently Asked Questions
Meter Reading FAQs
When do I need to submit my meter reading?
TRL Gas requires monthly readings to be submitted between the 25th of the month and the 5th of the following month.
What information do I need to include?
Please always include your account number with your reading.
How can I submit my reading?
You can submit your meter reading using any of the following options:
- Text or Call: 780.779.9990
- Online through our website, here: Submit A Meter Read – TRL Gas Co-op Ltd.
- Phone: 780.779.9990; select Option 1 to leave a voicemail meter reading
- In person by dropping off your meter reading at either of our office locations:
3349 34 Avenue, Whitecourt or 4908 45 Avenue, Entwistle
Meter Reading Charges
Missed meter reads may result in estimated billing and service charges as outlined below:
1st missed read: Free estimate
2nd missed read: $10 Estimating Charge
3rd missed read: $10 Estimating Charge
4th missed read: $60 Service Charge
(a serviceperson will be sent to your property to read and inspect your gas meter)
Accounts in Arrears FAQs
When is an account considered in arrears?
An account is in arrears when it is 70 days or more overdue with a balance of $200 or more.
Is there a fee for a disconnection notice delivery?
Yes; there is $100 fee charged for hand-delivered disconnection notices.
What happens if I don’t pay after receiving a disconnection notice?
If payment is not made within the timeline listed on your notice, TRL Gas Co-op Ltd. will proceed with removing your gas meter.
What happens if my gas meter is removed?
Once your meter has been removed, your account must be paid in full, including any additional fees, in order have your meter reinstalled.
Will I receive another notice?
Yes; a registered letter will be sent to you, allowing you the option to keep your service or have your gas service removed.
How long do I have to respond to the registered letter?
You have 14 days to respond to the registered letter.
What happens if I don’t respond?
If you don’t respond within the 14-day timeframe, your gas service will be subject to complete removal after 60 days.
If my gas service is removed, can I reconnect later?
Yes; any future service will be charged at the current infill pricing at the time of your request.